Frequently
Asked
Questions

ABOUT PRASTRAA

Where is your jewellery made?

All our jewellery are manufactured in India..

Do you offer any additional discounts?

No, we do not offer any additional discounts. Our all inclusive MRP is lower than most stores. Our products are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our customers by way of honest and competitive prices..

Do you sell gift cards or gift certificates?

You may contact our Customer Delight team at 18004190066 or https://prastaraa.com/.com and they will help you with a customized gift card. Our discount vouchers or gift certificates are not applicable on Coins..

I can't find the piece I wanted on the site anymore. Can I still order it?

It might so happen that we discontinue certain pieces or relocate it to some other page. However, we will try our best and make it available for you. Contact BlueStone Customer Delight team.

DELIVERY

What is the estimated delivery time?

For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. We have several products under the Same Day Shipping section. These are ready to ship products and will be delivered to your address within 2 to 10 business days. The rest of our products are ‘Made to Order’ and it takes us 2 to 19 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.

Please note that the business days mentioned do not include Sundays and festive holidays.

How will the delivery be done?

We process the national delivery only through reputed insured couriers like Bluedart. Please check if we deliver to your pincode. If there is no courier service available in your area, we do apologize for the inconvenience caused.

How safe is my product?

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Bluedart for orders within India. Please do not accept any package that has been tampered with.

Do you ship to my location(Pincode)?

Check for Cash on Delivery availability

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Returns and Exchanges

What is your Money Back Policy?

Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with a full refund or exchange, within 30 days of the date of delivery. Yes, it’s that simple. We can only accept the product without custom engraving, in its original condition and with the certification.

This is, however, applicable for orders within India only.

Will you withhold some shipping charges when I return the product within 30 days?

No. When we said, we’ll return the money you paid in full, we meant it.

Will I have to pay for shipping the product back to you?

We offer FREE Return Shipping. You’ll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy.

This is, however, applicable for orders within India only.

How do I return the product to BlueStone within 30days?
  1. Select the item in your order that you want to return from here
  2. Ready your jewellery in the original packing material along with the certificate.
    1. If the product value is less than Rs. 35,000, then please hand over the product to the person coming for pickup
    2. If the product value is Rs. 35,000 or above and a BlueStone employee is picking the product, then please hand over the product to the person coming for pickup
    3. If the product value is Rs. 35,000 or above and if the return pickup has been arranged via one of our 3rd party logistics partners; first you will receive a tamper-proof packet from us. Please secure your jewellery in it and seal it before the pickup person arrives at your doorstep. Once sealed, the packet cannot be opened unless destroyed. We will arrange for the pickup once you have received the tamper-proof packet. On the date when the pickup is scheduled, please hand over the packet with the product to the person.
  3. Please collect an acknowledgement (pickup receipt on paper/ photo of tracking number/ SMS confirmation of pickup)
  4. Once we receive the product at our warehouse, your refund will be processed to your BlueStone account in 2-3 working days after a quality check.

JEWELLERY

Can I commission a custom design?

Please call our Customer Delight team and they will be able to help you. You can customize the gold karatage and the diamond colour-clarity combination online as per your choice.

Can I get the jewellery in a different gemstone or metal not offered on BlueStone?

Please call our Customer Delight team and they will help you with possible choices.

Do pendants come with the chain?

Yes, we do have a selection of chains to offer you. After you select a pendant, click on ‘Buy Now’. This will take you to the shopping bag, where details of your pendant will be given along with an option to browse for chains. Please note, that the price mentioned near the pendant is for the pendant only, you would need to buy the chain for it separately.

After selecting your pendant, please click on “BUY NOW” and then browse for an 18Kt Yellow or White gold chain

Can I order a ring in a size that isn't offered on the site?

No, our apologies as of now we do not accept orders for custom sizes..