Return Policy:

7 Days Return Policy:

ORRA is committed to ensuring your complete satisfaction with all of the products on our website, including their purchase, your security and satisfaction. However, in the event of not being satisfied with your order, you can choose to return it under certain conditions.

  • 1. The product is unused, not tailored, or customized.
  • 2. The product is in the same condition in which it was received.
  • 3. The product is returned within 7 days of the date of purchase.
  • 4. The product is accompanied by the original invoice/receipt and certificate.
  • 5. The product is not tampered with or altered.
  • 6. In the case of a customer exchanging the product for a lower value 

Exchange / Buyback Policy.

We will accept ORRA jewellery sold through any ORRA store, as per ORRA’s prevailing terms and conditions of our Exchange / Buyback policy, which is at the sole discretion of the Company.

Engraving on jewellery point

EMI Exchange & Buyback

Exchange / Buyback of product purchased through EMI offers can be done only after completion for remaining EMI payments. In case a customer wishes to return the product before completion of EMI then standard deduction will be applicable for the same.

Online Refund Process (mode of payment)

After receiving the returned item, our Team shall verify the product and the refund shall be initiated only after verification is successful. Once the return has been accepted & confirmed, the customer will receive a confirmation email for return acceptance. Once the refund is initiated, the amount shall be refunded to the customer’s account through the same mode through which the transaction was made in 7-10 business days.

Upgradation Policy (On All ORRA Diamond Studded / Platinum Jewellery Only

Under this policy, the customer can exchange an existing ORRA diamond studded gold jewellery/ platinum jewellery at its 100% purchase value for a new ORRA diamond studded gold jewellery / platinum jewellery which is priced 40% higher or more, by paying the difference value. This policy can be availed of strictly within 6 months of the original product’s invoice date.

Communication Process

You can update your profile by sending an email to customercare@orra.co.in with the updated information.

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